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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 0121 366 8888

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FAQs My Account

How do I change my address?

How do I change my address?

Simple! Go to My Account, click on the Address Book tab, then click the Edit button next to your address details. Enter your new address details and click Save. Once the address has been updated make sure there is a check in the Primary tick box to make this your chosen address. If you wish to delete the your address then simply click the Delete button. (Note that you must have at least one address connected to your account.)
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